Orders & Payment

Placing an Order
How can I place an order on SubaruPartsDeal.com?Does SubaruPartsDeal.com accept phone, fax, live chat or email orders?Why do you need my VIN?What is your Sales Policy?How can I check price, shipping cost, or availability of an item from SubaruPartsDeal.com?
Order Status
How can I check my order's status?Why am I not receiving emails from you?I checked my order status online and was advised that my order has been canceled. Why?How long does it generally take for an order to be processed and shipped out?Was my order picked up by the shipping carrier?
Order Issues
Can I modify my order? When can I cancel my order? How do I cancel my order?Can I reinstate a voided or cancelled order?What should I do if an item is missing from my order?What will happen to my order if it contains a backordered part?Why was I informed that a part I purchased on your site is discontinued/backorder?May I combine two separate orders to save on shipping costs?What should I do if I place a duplicate order by mistake?Why was my order shipped in multiple packages when my order could have fit in one box?
Payment Issues
Why is my shipping address required to be on file with my credit card company?Why was my credit/debit card declined? How do I resubmit my order?What is an authorization hold?What is Failed to Charge and why am I being asked to repay with PayPal?
Payment Methods
What payment options does SubaruPartsDeal.com accept?What if I'm tax exempt?Why am I being charged sales tax if I haven't been charged before?